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Getting the App
Patients can download the app in Google Playstore and Apple App Stores and follow the instructions for installation.
Ask your therapist to register you as a patient in the Therapist Portal using their account. Provide your the phone number that you want to use to register to for the mobile app.
Login
First Time Login
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Your phone should receive a 6-digit one-time PIN (OTP) via SMS to your phone. Enter the code in the boxes and tap CONFIRM .
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NOTE: Some devices will read the SMS and automatically enter the code in the boxes. |
In case you failed to receive the OTP code, tap on the Resend Code link and wait for the new code.
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You can edit some of your profile information by tapping the User Profile menu. This will open the profile informationscreen and you can edit and update your information by tapping on the Edit button in the top-right corner. Tap the Save button after you are done editing your profile.
NOTE: You cannot edit your phone number. Please ask your therapist If you need to change your registered phone number. |
Changing PIN Numbers
You can also change your app’s PIN number on the user profile screen. Tap Change PIN link to open the change PIN screen.
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Then nominate your new 4-digit login PIN and confirm the change.
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NOTE: You can tap the other menu items to view the contents of the terms and conditions page, privacy policy page, about the app page and a FAQ page to get more information |
If you want to logout from the app, tap the LOGOUT button at the bottom of the User Menu panel.
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Some exercises will require you to give feedback on your pain level and/or the number of exercise sets and reps that you have completed.
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NOTE: Once an exercise is marked as completed and you submitted your feedback, you cannot edit it anymore. |
Education Material Cards
The education material cards show the following information:
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You can tap on the cards to show their detailed information/instructions and answer the questionnaire. On the last question, you have the button to submit the questionnaire and mark the task complete.
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NOTE: You will lose all your answers if you close the questionnaire details screen without completing it and tapping the submit button at the end. |
Goal Cards
Goal cards are added depending on the frequency that you need to give feedback. If it is a daily goal, a card will be added on each day of the treatment plan that has an activity. If the goal is weekly a card will be added on the last day of the week of that activity. A week is every 7 days from the start date of your treatment plan.
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You can tap on the cards to show their detailed information/instructions, give your feedback and mark the task complete. If feedback has already been submitted, you will also see a graph of all previous goal feedback on the card detail screen.
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NOTE: You can complete past activities but cannot complete activities scheduled in the future. |
Downloading Your Treatment Plan
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You can now get the downloaded PDF file printed so you can have a hard copy of your treatment plan.
NOTE: You can ask your therapist or staff of the clinic that you visit for treatment to download and print the treatment plan for you. |
Appointment Screen
The Appointments screen displays your scheduled appointments starting with the most upcoming appointment. The appointment card shows the date and time of the appointment and with which therapist you have an appointment. You can see more details about the appointment by tapping on the card.
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