Patient Mobile App User Manual

Getting the App

Patients can download the app in Google Playstore and Apple App Stores and follow the instructions for installation.

Ask your therapist to register you as a patient in the Therapist Portal using their account. Provide the phone number that you want to use to register for the mobile app.

Login

First Time Login

After installing the app, launch the app and enter the phone number you gave to your therapist. You can also select your preferred language for the app. Tap the Register to continue.

Open

Your phone should receive a 6-digit one-time PIN (OTP) via SMS to your phone. Enter the code in the boxes and tap  CONFIRM .

Open

In case you failed to receive the OTP code, tap on the Resend Code link and wait for the new code.

There will be some cases where your network provider might block the SMS that has your OTP code. If this happens, you can have the option to receive the OTP code via email.

Enter your email address and wait for our email containing your OTP code. Once you have received your code, enter it in the boxes and tap  CONFIRM .

You will now be asked to read and accept the app’s Terms and Conditions and Privacy Policy statements before you can proceed to the next step.

Finally, you will be asked to nominate a 4-digit login PIN. This nominated PIN will now be used as your login PIN for the successive login to the app.

After successfully setting up your PIN, you will be redirected to the app’s Home screen.

Successive Login

After the initial setup, successive login will load the regular login page.

Home Screen

The Home screen allows you to quickly see if you have scheduled activities and appointments for the current day. It also allows you to access the different areas of the app.

Today’s Activities and Appointments

If you have activities scheduled for the day, you will see a progress chart that indicates the number of completed activities against the number of total activities for the day.

Tapping on the progress bar will redirect you to the Activities screen and access your entire treatment plan.

If you have appointments scheduled for the day, you will see an appointment calendar card at the bottom. The card indicates the time of your appointment and to which therapist you have an appointment.

User Menu

On the top of the Home screen, there is a Settings icon which you can tap to access some user menu items to access your user profile, terms and conditions page, privacy policy page, about the app page, and a FAQ page.

You can edit some of your profile information by tapping the User Profile menu. This will open the profile information screen and you can edit and update your information by tapping on the Edit button in the top-right corner. Tap the Save button after you are done editing your profile.

Changing PIN Numbers

You can also change your app’s PIN number on the user profile screen. Tap Change PIN link to open the change PIN screen.

You need to enter your current PIN first.

Then nominate your new 4-digit login PIN and confirm the change.

If you want to logout from the app, tap the LOGOUT button at the bottom of the User Menu panel.

Activities Screen

In the Activities screen, you can access the details of your ongoing treatment plan. On this screen, you can see the day-to-day activities assigned by your therapists and view their detailed instructions, completed tasks, give feedback, answer questionnaires, and access educational materials that help your treatment.

Viewing Your Day-to-Day Activities

On the top of the Activities screen, you can find a horizontal calendar strip that you can swipe in both directions and select different dates. 

Dates that have scheduled activities have a dot at the bottom and clicking on a date will display the activities on the screen. You can scroll horizontally through all the activities. Tapping the Today button on the top of the screen will quickly scroll you to the current date.

Activity Details

There are four different activity cards that you can see on the Activities screen: Exercise Cards, Education Material Cards, Questionnaire Cards, and Goal Cards. Tapping on the cards will display the card details and allow you to give feedback and complete the activity.

Exercise Cards

The exercise cards show the following information:

• An animated image of the exercise action

• The name of the exercise

• Target sets and reps that the patient needs to complete

• Exercise status

 To Do   ✔ Completed  

You can tap on the cards to show their detailed information/instructions and a button that you can tap to complete the task.

Some exercises will require you to give feedback on your pain level and/or the number of exercise sets and reps that you have completed.

Education Material Cards

The education material cards show the following information:

• A preview of the attached education material

• The name of the education material

• A download link to download the education material to your phone

• Education material status

 To Do✔ Completed  

You can tap on the cards to show their detailed information/instructions and a button that you can tap to complete the task.

Questionnaire Cards

The questionnaire cards show the following information:

• A questionnaire card logo

• The name of the questionnaire

• The total number of questions in the questionnaire

• Questionnaire status

 To Do  

 ✔ Completed  

You can tap on the cards to show their detailed information/instructions and answer the questionnaire. On the last question, you have the button to submit the questionnaire and mark the task complete.

Goal Cards

Goal cards are added depending on the frequency that you need to give feedback. If it is a daily goal, a card will be added on each day of the treatment plan that has an activity. If the goal is weekly a card will be added on the last day of the week of that activity. A week is every 7 days from the start date of your treatment plan.

The goal cards show the following information:

• A goal/satisfaction card logo

• The name of the goal

• The frequency of the goal (Daily/Weekly)

• Goal completion status

 To Do   ✔ Complete

You can tap on the cards to show their detailed information/instructions, give your feedback and mark the task complete. If feedback has already been submitted, you will also see a graph of all previous goal feedback on the card detail screen.

Downloading Your Treatment Plan

You can download your treatment plan as a PDF file and have it printed in case you do not have a smartphone to install the mobile app. You can borrow a smartphone or mobile device that has the mobile app installed and login using your registered number. You will need to follow the instructions described in the First Time Login section above.

Once you are logged into the app, go to the Activities screen and tap on the Download button at the top of the screen.

You can now get the downloaded PDF file printed so you can have a hard copy of your treatment plan.

Appointment Screen

The Appointments screen displays your scheduled appointments starting with the most upcoming appointment. The appointment card shows the date and time of the appointment and with which therapist you have an appointment. You can see more details about the appointment by tapping on the card. 

You need to accept the appointment to confirm the schedule with your therapist and you can do that by swiping the card to the right. If you are not available for a scheduled appointment, you can reject the appointment by viewing the appointment detail then there will two buttons to Accept or Reject the appointment

You can also request an appointment with your therapist by tapping on the Request appointment button at the top of the screen.

On the request appointment form, select your therapist from the dropdown and select the date and time of your appointment. You can also add an optional note for the appointment.

Therapists Screen

On the Therapists screen, you can access the therapist contact list and chat message history. If you have only one therapist, tapping the therapist icon willtherapist’s name to load the chat message history for that therapist. Therapists that are currently online will have a green icon on the contact list.

Starting a Chat Conversation

To start a chat conversation, open the chat history of the therapist you want to message and enter your message in the message box at the bottom of the message panel. Tap the send button to send the message.

You can also send photo and/or video attachments to your messages by clicking on the Attach file button and choosing the file you want to attach, The attachment can be seen in the message history panel and can be clicked to expand the view and also allow the option to download the attachment,

Accepting Calls from Therapists

Your therapist can start an audio or video call with you. When your therapist is calling you will see the call screen and you can accept the call by tapping on the blue accept call button. 

You can opt to mute your microphone, turn on/off your camera and end the call using the appropriate buttons on the screen.

Using the App Offline

You can still use the app even if you are not connected to the internet. Using the information from your last online session, you can still login to the app and check the activities of your treatment plan. You will have a message on the top of the screen that informs you that you are working offline.

While offline, you can still complete your activities and enter your feedback and temporarily save it on your phone. You can also send offline messages to your therapists. However, all of these activities will only sync up to the servers once you go back online.

Once you get back online, you will be redirected back to the login screen and be asked to enter your PIN again.