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Login

First Time Login

After the user receives the account creation notification email and clicks on the link provided in the email, it will launch a page that will ask the user to set their password.

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To create an administrator user, go to the Admins menu and click on the + New Admin button to open the create Create New Admin pop-up.

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On the pop-up, select if you want to create a Global Admin or Country Admin. If you are logged in as a Country Admin you can only choose to create a Clinic Admin.

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NOTE: By default, the selected country of the clinic admin will be the same country of the Country Admin user that creates the account. This cannot be changed.

Fill in the required information and click on Create to create the user or Cancel to cancel the user creation and close the pop-up.

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  • Name - Name of the country (predefined list of countries)

  • ISO Code - Two-letter ISO country code (auto filled adapt by country selected)

  • Phone Code - International country phone code  (auto filled adapt by country selected)

  • Language - Default language for the country

  • Therapist Limit - The number of total therapist users that can be created for this country

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NOTE: The language will be selected based on the Language entity that is already created in the system (see the Languages section below).

Languages

The Language entity is created by the Global Admin and allows other users to select them as language preferences for the system. To create a language go to the Settings menu and click on the Languages tab and click on the + New Language button to open the create New Language pop-up.

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  • Name - Name of the clinic

  • Region - The region where the clinic is located

  • City - City where the clinic is located

  • Province - Province where the clinic is located, optional

  • Therapist’s Limit - The number of total therapist users that can be created for this clinic

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NOTE: Clinics are managed by Clinic Admins, they are the ones that add and create therapist user accounts. See the Therapist Creation section below for more information.

Professions

The Profession entity is created by the Country Admin and allows the Clinic Admin to select from a list of approved professions that they can assign to therapist users. To create a profession go to the Settings menu and click on the Professions tab and click on the + New Profession button to open the create New Profession pop-up.

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To create a translated version of the document, the Global Admin can edit a Terms and Conditions document in draft status and then select a new language in the Showing language version dropdown of the Edit Terms & Conditions pop-up.

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NOTE: Whenever a new Terms and Conditions document is published, users are required to renew their consent to the document when they login into the system.

Privacy Policy

The Privacy Policy document is created by the Global Admin and contains the privacy policy of the system the users have to consent to for them to use the system. To create a new Privacy Policy document go to the Settings menu and click on the Privacy Policy tab and click on the + New Privacy Policy button to open the New Privacy Policy pop-up

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To create a translated version of the document, the Global Admin can edit a Privacy Policy document in draft status and then select a new language in the Showing language version dropdown of the Edit Privacy Policy pop-up.

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NOTE: Whenever a new Privacy Policy document is published, users are required to renew their consent to the document when they login into the system.

System Limits

The System Limits tab lists certain system parameter limits that can be changed by the Global Admin. Below are the parameter limits that can be changed:

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Country Admin users can view the lists of Clinic Admins.

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NOTE: Clinic Admin users cannot access the Admins menu.

Users can quickly search and filter the list of admin users by entering a text on the search bar and/or filter search fields. They can view the filter search fields by clicking on the Filter button.

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The page is only available for Global Admin users and Clinic Admin users. Clicking on the Therapist menu will display a page that lists the different therapist users registered in the system.

NOTE: Global Admin users can see the list of therapists in the whole system, but all identifiable information about the therapist will be hidden (e.g. name, email, etc.)

Users can quickly search and filter the list of therapist users by entering a text on the search bar and/or filter search fields. They can view the filter search fields by clicking on the Filter button.

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  • Exercise ID - If left blank or does not exists in the system, then this is a new exercise and needs to be created and if the ID already exists in the system, then the entries are used to update the existing exercise

  • URL of the image(s) - URL path where the image can be downloaded. To upload multiple images, enter multiple URLs separated by a comma

  • Exercise Title - Name of the exercise

  • Set default sets and reps - Enter ‘yes’ if you want to set the default sets and reps target count for the exercise. Enter ‘no’ if not.

  • Sets - If you answered yes on the Set default sets and reps column, enter a non-zero value

  • Reps - If you answered yes on the Set default sets and reps column, enter a non-zero value

  • Collect set reps feedback - If you answered yes on the Set default sets and reps column, enter ‘yes’ if you want to collect the patient’s sets and reps feedback. Enter ‘no’ if not.

  • Collect pain level - Enter ‘yes’ if you want to collect the patient’s pain level feedback. Enter ‘no’ if not.

  • Categories - Enter the categories that you want to label the exercise separated by a comma. Follow the following format:

  • Dynamic fields -Enter the additional information fields that you want to add to the exercise separated by a comma. Follow the following format:

NOTE: Exercise translations can be entered by creating a duplicate of the sheet and naming it as the language (using the language ISO code) that you want to translate to. The assumption is that the same exercises are in the same row and use the same column fields.

Search and Filter

Users can filter the exercise list by entering a search text, selecting a matching language, and/or selecting matching categories in the Search and Filter sidebar. The list will automatically update as soon as the user enters or selects information from the sidebar.

NOTE: Global Admin users can download a spreadsheet of the filtered exercise by clicking on the  Download Exercises  button at the bottom of the  Search and Filter sidebar. The spreadsheet will follow the structure described in the Creating Exercises in Bulk section.

Education Materials

Get the list of existing Education Materials by clicking on the Education Materials tab on the Library page.

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  • Showing language version - This displays the language of the education material. If this is a new education material, it will always show English by default to create the initial education material in the default language.

  • Title - The title/name of the educational material

  • Upload file - Upload the document/file that will be attached to the educational material content.

    • The attachment can be a PDF, image, or video file.

  • CATEGORIES section - composed of collapsible boxes, one box for each main category.

    • A category box will show a tree view of sub-categories that the user can select to categorize the exercise

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NOTE: When creating translated versions of education materials, the user also needs to upload a translated version of the attachment. If not, the translated education material item will be visible but no attachment file can be downloaded.

Search and Filter

Users can filter the education material list by entering a search text, selecting a matching language, and/or selecting matching categories in the Search and Filter sidebar. The list will automatically update as soon as the user enters or selects information from the sidebar.

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  • Enter title - The question text

  • Upload image - Users can upload an image that can supplement the question

  • Question type - A dropdown selection of either of the following:

    • Checkboxes - Users can select multiple answers from the options presented

    •  Multiple choice - Users can select one answer from the options presented

    • Open-ended free text - Users can enter a text-based answer to the question

    • Open-ended numbers only - Users can enter a numeric answer to the question

NOTE: Questions that are either Checkboxes or Multiple choice types will require the user to enter options of possible choices.

Search and Filter

Users can filter the questionnaire list by entering a search text, selecting a matching language, and/or selecting matching categories in the Search and Filter sidebar. The list will automatically update as soon as the user enters or selects information from the sidebar.

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